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Platte Health Center Avera recognized among top-20 rural hospitals for patient satisfaction

Critical access hospital was one of three in South Dakota recognized by National Rural Health Association

The city of Platte's water tower. (Daily Republic file photo)
The city of Platte's water tower.
Mitchell Republic file photo
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PLATTE, S.D. — Three South Dakota critical-access hospitals affiliated with Avera Health have been named to national Top 20 lists recently announced by the National Rural Health Association.

Avera Hand County Memorial Hospital in Miller, S.D., was named as a Top 20 Critical Access Hospital overall. It was also listed among the Top 100 Critical Access Hospitals in the nation as announced in February 2022.

Avera Dells Area Hospital in Dell Rapids and Platte Health Center Avera in Platte, were both awarded the 2022 Top 20 Best Practices in Patient Satisfaction designation. This means these hospitals ranked in the Top 20 for patient satisfaction among all critical access hospitals in the U.S.

“A great patient experience is an important aspect of overall health care, and it goes hand in hand with great quality. At Avera Dells Area Hospital and Platte Health Center Avera, our teams work hard to focus on patients and their families, treating them with the care and compassion Avera is known for,” said Curt Hohman, Avera Senior Vice President for Managed Facilities.

“Each and every employee has an important role in making a positive impact on the lives of the people we serve. We strive to treat every person we encounter with dignity and respect as this sets the tone for the overall patient experience,” said Mark Burket, administrator of Platte Health Center Avera, in a news release.

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The National Rural Health Association (NRHA) announced the Top 20 lists based on an evaluation by the Chartis Center for Rural Health.

“Being named to these national top 20 lists is a tremendous honor,” said Bob Sutton, Avera President and CEO. “It is confirmation that the professionals who bring our health care ministry to life every day are second to none. The quality of care and service they provide to our patients is outstanding.”

These hospitals will be recognized Sept. 23 during NRHA’s Critical Access Hospital Conference in Kansas City, Mo.

Determining factors for the top 20 rural and community hospitals are based on eight indices: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge and financial efficiency. Hospitals with the patient satisfaction designation are ranked according to the patient satisfaction domain of this index.

Related Topics: AVERA HEALTH
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