South Dakota nursing facilities showed the lowest complaint rate in the country in a report issued recently by the U.S. Government Accountability Office.
South Dakota had 0.77 complaints annually per 1,000 nursing-home residents.
The report examined nursing facility complaints received, investigated and substantiated by state survey agencies. It also looked at whether state agencies were meeting federal performance standards and other requirements and the effectiveness of federal oversight.
"In spite of the incredible fiscal challenges facing South Dakota long-term care facilities, our caregivers continue to deliver the high quality of care that our 'Greatest Generation' expects and deserves," said Mark B. Deak, executive director of the South Dakota Health Care Association.
