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Software launch in Sioux Falls frustrates city

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News Mitchell,South Dakota 57301 http://www.mitchellrepublic.com/sites/all/themes/mitchellrepublic_theme/images/social_default_image.png
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Software launch in Sioux Falls frustrates city
Mitchell South Dakota 120 South Lawler 57301

SIOUX FALLS (AP) — The nearly yearlong delay in implementing a $1.2 million software that promised to link city databases in Sioux Falls is frustrating employees and costing additional money.

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The Argus Leader reports the software was supposed to go live in September 2013, and officials are now aiming at a Sept. 22 launch.

The software is expected to connect data from various departments, including a property's code violations and zoning, and give residents access to some basic information online.

Progress appears to have been hampered by friction between the city and Tyler Technologies.

Tyler in March agreed to replace its project manager. A city report shows grievances against Tyler's project manager included issues with communication and lack of understanding of the system.

Tyler says the timelines "are responsive" to the project's needs.

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Associated Press
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